Terms & Conditions

1 These Terms

• These are the terms and conditions on which we supply our products to you.
• Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
• If you are under 18 years of age, please advise us in your email, obtain the prior consent of your parent/guardian before you communicate with us and ask your parent/guardian to send us details of their e-mail address and confirm their consent. All relevant information and correspondence will be sent to the e-mail address of the parent/guardian.

2 Information About Us And How To Contact Us

• We are Lick & Stick Graphics Limited a company registered in England and Wales. Our company registration number is 6841215 and our registered office is at Lynton House, 7-12 Tavistock Square, London, WC1H 9LT. Our registered VAT number is GB947951963.
• You can contact us by telephone on 01784 472411 or by email to info@lnsg.co.uk or by post to: Lick & Stick Graphics, Alexandra House, Delta Way, Thorpe Industrial Estate, Thorpe, Surrey TW20 8RX
• If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
• When we use the words “writing” or “written” in these terms, this includes emails.

3 Our Contract With You

• Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
• If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
• We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
• Our website is solely for the promotion of our products in the UK. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations.

4 Our Products

• The images of the products on our website are for illustrative purposes only. The nature of colour represented on the Internet means that colours cannot always be accurately shown. This is largely due to the way the images are prepared but also due to the colour balance of each individual computer screen / monitor on which the images are shown. Although we make every effort to ensure that the images shown are an accurate representation of the product’s colours we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
• We try to ensure that the images on the site offer a true representation of the product shown. However, minor alterations to products, which though not altering the functionality, dimensions or overall design, may affect the exact product presentation.
• The packaging of the product may vary from that shown in images on our website.
• If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.

5 Your Rights To Make Changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

• Our Rights To Make Changes
  • We may make minor changes the product:
  • to reflect changes in relevant laws and regulatory requirements; and
  • to implement minor technical adjustments and improvements.

such changes should not affect your use of the product, and information regarding the change shall be provided to you at the time of the change to enable you to understand the likely impact of the change.

• In addition, we may make the following more significant changes to the products or to these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received:
  • to these terms, due to an event outside of our control and which may include the variation and/or introduction of additional terms and conditions; or
  • to the product(s), due to an event outside our control that results in the original product(s) being unavailable.

6 Providing The Products

• We will use a variety of shipping methods, including but not limited to Royal Mail or Parcel Force. The delivery method will be chosen according to the requirements of a particular order.
• If you have specific requirements in terms of delivery dates (such as specific delivery deadlines), please make this clear in the customer comments box at checkout and we will use our reasonable endeavours to meet these specific requirements. This will enable us to ensure your order is dispatched by the most appropriate means of delivery.
• Orders placed with Lick & Stick Graphics will, where applicable, attract a delivery charge. Details of these charges are given in the Postage and Packing section of the website.
• The charge for delivery to non-UK countries is a charge in addition to the UK delivery charge. Details are given both at checkout and on the Postage and Packing page of the website. When ordering large or heavy items for delivery outside of the UK, we reserve the right to request additional payment to cover the increased shipping cost.
• We aim to dispatch the products to you within two (2) working days of receipt of the order (excluding weekends and bank or public holidays), however if there is likely to be a delay of longer than two (2) working days in dispatching the products, we will notify you and offer a full refund as an alternative to waiting.
• The products will be delivered as soon as reasonably possible and our standard delivery is within 3-5 working days of the date of dispatch, but may be longer for deliveries outside of the United Kingdom.
• We will make deliveries to all countries within Europe. This includes both EU and non-EU members. However, as stated in clause 13, we cannot be held responsible for additional duties or taxes due on importation into non-EU countries.
• If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
• If no one is available at your address to take delivery and the products cannot be posted through your letterbox, a delivery note may be left informing you of how to rearrange delivery or collect the products from a local depot.
• If after a failed delivery to you, you do not re-arrange delivery, we may contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 2 will apply.
• The product will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.
• You own the product once we have received payment in full.
• We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We may contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
• We may have to suspend the supply of a product to:
  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements;
  • make changes to the product as requested by you or notified by us to you (see clause 6).
• We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product.
• If you do not pay us for the products when you are supposed to (see clause 4), we may suspend supply of the products until you have paid us the outstanding amounts.

7 Your Rights To End The Contract

• Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
  • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;
  • If you want to end the contract because of something we have done or have told you we are going to do, see clause 2;
  • If you have just changed your mind about the product, see clause 3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
  • In all other cases (if we are not at fault and there is no right to change your mind), see clause 6.
• If you are ending a contract for a reason set out at 2.1 to 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
• we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 2);
• we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
• there is likely to be a delay of longer than two (2) working days in dispatching the products;
  there is a risk that supply of the products may be significantly delayed because of events outside our control;
• we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
• you have a legal right to end the contract because of something we have done wrong.
• For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
• You do not have a right to change your mind in respect of:
  • online purchases where the payment to be made is less than £42;
  • products that are made to the consumer’s specifications or are clearly personalised;
    products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
  • any products which become mixed inseparably with other items after their delivery.
• You have 14 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days in which case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
• Even if we are not at fault and you do not have a right to change your mind (see clause 1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

8 How To End The Contract With Us (Including If You Have Changed Your Mind)

• To end the contract with us, please let us know by doing one of the following:
  • Phone or email. Call customer services on 01784 472411 or email us info@lnsg.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
  • By post. Write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
• If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in their original packaging either in person to where you bought them or by posting them back to us at Lick & Stick Graphics, Alexandra House, Delta Way, Thorpe Industrial Estate, Thorpe, Surrey TW20 8RX . Please call customer services on 01784 472411 or email us at info@lnsg.co.uk to notify us of your cancellation. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.
• Regardless of the reason for returning a product you should obtain proof of posting, as we are unable to accept responsibility for returned products that go missing in transit.
• We will pay the costs of return:
  • if the products are faulty or misdescribed; or
  • if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
• In all other circumstances you must pay the costs of return.
• We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
• If you are exercising your right to change your mind:
  • We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
  • The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.
• We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
  • If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 2.
  • In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

9 Our Rights To End The Contract

• We may end the contract for a product at any time by writing to you if:
  • you do not make any payment to us when it is due;
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
  • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
• If we end the contract in the situations set out in clause 1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10 If There Is A Problem With The Product

• If you have any questions or complaints about a product, please contact us. You can telephone our customer service team at 01784 472411 or write to us at Lick & Stick Graphics, Alexandra House, Delta Way, Thorpe Industrial Estate, Thorpe, Surrey TW20 8RX or email to info@lnsg.co.uk

11 Summary of your key legal rights

• This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
• The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
• up to 30 days: if your goods are faulty, then you can get an immediate refund.
  up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
• up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
• See also clause 8.3.
• We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
• If you wish to exercise your legal rights to reject products you must post them back to us at : Lick & Stick Graphics, Alexandra House, Delta Way, Thorpe Industrial Estate, Thorpe, Surrey TW20 8RX. We will pay the costs of postage. Please call customer services on 01784 472411 or email us at info@lnsg.co.uk to make us aware of this.
• On receipt of the products we will assess whether they are faulty and if we agree that the item is faulty, then we will provide a remedy in accordance with your legal rights as summarised at clause 2. However, if we believe that the item is not damaged, we will return it to you at your expense.

12 Price And Payment

• The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
• If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
• It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
• We accept payment with most international credit cards – Visa, MasterCard and all UK debit cards – Delta, Visa debit, Maestro, Switch and Solo. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

13 Our Responsibility For Loss Or Damage Suffered By You

• If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
• We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• Overseas deliveries may be subject to local import duties and taxes and may be affected by customs and excise delays. Please note that Lick & Stick Graphics cannot be held liable for any local import duties and taxes.

14 How We May Use Your Personal Information

• We will use the personal information you provide to us:
  • to supply the products to you;
  • to process your payment for the products; and
  • if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
• We will only give your personal information to third parties where the law either requires or allows us to do so.

15 Other Important Terms

• We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within fourteen (14) days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
• You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
• This contract is between you and us. No other person shall have any rights to enforce any of its terms.
  Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
• If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
• These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.